Nationwide institutes permanent work-from-home at five offices

Nationwide is planning to close five offices across the country, making Covid-19-imposed home working a permanent change.

The offices set to shutter are Gainesville, Florida; Harleysville, Pennsylvania; Raleigh, North Carolina; Wausau, Wisconsin and Richmond, Virginia.

The mutual insurer is concentrating its physical operations in Columbus and Grandview Yard, Ohio; Scottsdale, Arizona; New York City; Des Moines, Iowa and San Antonio, Texas. 

The changes are expected to take place by 1 November 2020, with staff in these areas all working from home.

Some smaller offices will remain open if required by local regulations or to serve customers, including a pet insurance location in Orange County, California.

Nationwide CEO Kirt Walker said: “We’ve been investing in our technological capabilities for years, and those investments really paid off when we needed to transition quickly to a 98 percent work-from-home model.”

“Our associates and our technology team have proven to us that we can serve our members and partners with extraordinary care with a large portion of our team working from home,” he added. 

“Our goal is to ensure that when a recovery comes, we’re prepared to win business with competitively priced solutions while enhancing our resiliency and operational efficiency”. 

The carrier’s wholesale and specialty operations are concentrated in Scottsdale, Arizona, one of the surviving offices. A management liability and specialty team of underwriters in New York are also keeping their offices.